Frequently Asked Questions

Please read our FAQ before sending us a message.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Which payment methods are accepted in the Online Shop?

We accept payment by credit and debit card (VISA / MasterCard / AMERICAN EXPRESS / Diner’s Club International), by direct bank transfer services and by cash on delivery.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will be processed on the bank’s secure-server side.

What is our bank account number for direct bank transfer payment method?

You can make the payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Please complete the process within 24 hours as then your products will be released. After your payment please send us the payment receipt per e-mail at

Our bank account numbers are:

    IBAN: GR3801407040704002002021895
    Account holder: Vlagkas Thomas Antoniou
    IBAN: GR7701722220005222100825555
    Account holder: Vlagkas Thomas Antoniou
    IBAN: GR5702602030000840201942758
    Account holder: Vlagkas Thomas Antoniou


Contact details

E-shop office:
Tel. +30 2310 256 611 (Contact hours: Monday to Friday 10:00 – 21:00 and Saturday 10:00 – 18:00 GMT+2)
Address: Tsimiski 67, 54622, Thessaloniki, Greece

Address: Tsimiski 67, 54622, Thessaloniki, Greece
Tel. +30 2310 287 819 – 2310 264 538

Send us an email