Terms & Conditions

This website www.bimboshoes.gr concerns the online store (e-shop) of the sole proprietorship Vlagkas Thomas (with distinctive title www.bimboshoes.gr) and VAT No.: 161224565, PFS.: D’ Thessaloniki. The headquarters of the company is located on the street Tsimiski 67, Thessaloniki and you can find us on the phone +30 2310 256611  and via e-mail at info@bimboshoes.gr.

GENERAL TERMS

With the following terms of use, the user of the website can be informed about the operation of the e-shop, the rights and the obligations of the parties to better serve him in the search and purchase of the products he wishes to buy and to facilitate the transaction he wishes to carry out.

We urge you to read the hereunto terms carefully before using the website, as the use of the services of the online store and the sending of orders means that the user agrees and unconditionally accepts the terms expressed hereunder. If you do not agree with these terms, please refrain from using the online store services.

The Company spares no effort to ensure that the content of the online store includes complete, accurate, true, valid and non-misleading information. In any case, the company is not responsible and users accept the possibility of the inability of the company to control all of its content and services of the online store.

The company has the right to unilaterally modify these and inform the public through the website, so please consult this regularly.

PRODUCTS

In our online store, you will find baby and children’s shoes with the quality guarantee of the Bimbo store (Thessaloniki, Tsimiski 67) which has been operating since 1974.

We can not guarantee the availability of products, but we make every effort to list on our website products that are not available and in any case, we will inform you in time if the product you have chosen is not finally available. In this case, we will contact you to modify or cancel your order.

PRODUCT PRICES

All prices quoted include VAT 24%, but do not include the cost of shipping, which may vary depending on the promotion and/or the method and way of shipping (see below).

The company reserves the right to change the prices of products sold without prior notice

ORDERS

Placing an order through our online store is a distance selling contract and is regulated by the law on consumer protection, as amended and in force. After receiving your order, will be sent to you a confirmation email, to the address you indicate when sending the order.

In case you do not receive a confirmation message of your order, please contact us at tel. +30 2310 256611 or at e-mail info@bimboshoes.gr to help you to complete the submission of your order.

BIMBOSHOESCOINS – CUSTOMER REWARD PROGRAM

Once you have registered as a member in our online store, with every online purchase you collect BimboshoesPoints (redemption points), with which you can enjoy privileges in your next purchases!

Below you will find information about the BimboshoesPoints collection program:
Each regular season shopping euro corresponds to 1 BimboshoesPoint. So if you make purchases worth 55 euros, you will collect 55 BimboshoesPoints.

Bimboshoes Coins are kept for one year after their acquisition.
Every time you collect 200 BimboshoesPoints you receive as a gift a 10% discount, which you can redeem in your future purchases exclusively in this online store within 6 months.

The BimboshoesPoints program does not apply to discounted product purchasesproducts on sale, or in the sales category, and these products are excluded from both the collection and redemption of BimboshoesPoints.

In addition, as part of the customer reward program, by subscribing to the bimboshoes.gr newsletter you will receive a reward voucher – 10% discount to use it in your next purchase in this online store. The reward coupon can be used within one year of your subscription to the newsletter, but not on products from the sales category and during discount periods.

PRODUCT PAYMENT

The company, guided by the facilitation of transactions and your immediate service, provides the following payment options:

  • using credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover and using the Masterpass electronic wallet. Possibility of 3 interest-free installments for amounts over 150 €.
  • Pay on delivery (+2€)
  • deposit in a bank account, if made within 24 hours of placing the order. Please send us the proof of deposit to the email info@bimboshoes.gr 

SECURE TRANSACTIONS

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

SHIPPING ORDERS

The company, guided by the facilitation of transactions and your immediate service, provides the following options for shipping and delivery of products:

  • Courier (Speedex with the respective charges)
  • Pick up from the showroom (Tsimiski 67)

For purchases of 49€ and above, the shipping costs within Greece are free. For purchases of value up to 48€, the shipping charge is 3€ (Speedex).

As part of a promotional action, the shipping costs within Greece for purchases made from 15/6/2021 until 15/7/2021 are free of charge.

In the case of Cash on Delivery, there is a standard cost of 2€ regardless the amount.

The shipments abroad regardless of the amount follows the list of charges of the transport companies. We make every effort to ship your products as soon as possible, however please note that many times delays may not occur due to us.

WITHDRAWAL

Once you have made a purchase from our online store you have the right to withdraw from the contract within 14 calendar days from the date of receipt of the product, without stating any reason. You must notify us in writing of the withdrawal by filling in your name and your bank account details (bank name, account number – IBAN) to get back the money you paid. You will have to return the products you bought at your own expense, in excellent condition in which you received them, inside the package in which you received them, without tears and damage, without being worn and without removing their marking cards without delay and within of 14 days. In case the product you return does not meet the above conditions it will be returned to you at your own expense.

RETURN / CHANGE OF PRODUCTS

We accept product returns within 14 days of receipt. Please note that the products must be returned in the condition in which you received them, without being worn and without removing their marking cards, while you will bear the return costs unless the reason for the return is a mistake of the company and sending incorrect order. If the return is accepted, after checking the returned product, we will inform you by e-mail at the email address you have stated, on how to process your request.

You can choose between a) exchanging the product for another (equivalent value or paying the extra cost difference) or b) issuing a credit coupon to your account to use the amount in your later purchase.

Please note that the manufacturer’s responsibility for defective products lies with the consumer. In this case, the product is replaced immediately provided there is availability.

If you want a refund: In case of purchase by credit card, the money on your card will be credited again. In case of cash on delivery, please send us a bank account so that we can deposit the money. Alternatively you can get a credit voucher equal to the value of the products to be returned and use it in your next purchase.

There is no possibility of a refund in the case of buying a gift card.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS

The content of our entire online store is the intellectual and industrial property of the company and is protected by the relevant provisions of Greek, European and International Law. Any form of copying, modification, interference, transfer, distribution, republishing, reproduction, retransmission in electronic or mechanical form, retention, printing, by anyone, or misleading the public about the actual content of the content is expressly prohibited. Products, brand, trademarks, or insignia of third parties that appear in our online store, are the intellectual and industrial property of third parties, who also bear the relevant responsibility. 

The company BIMBO S.A. has legally granted us the license to use its mark. The trademarks, logos, insignia that appear in our online store and the illustrations (persons, places, things) are the property of the company or third parties and can not be used without the relevant written permission.

PROMOTIONAL MESSAGES

Depending on the preferences you have chosen in the management of cookies, there is the possibility to show you personalized ads. Please consult the cookies policy.

APPLICABLE LAW AND OTHER TERMS

To ensure safe and fair online purchases in case of disputes, the possibility of electronic dispute resolution is provided through the Alternative Dispute Resolution process via the single platform for electronic dispute resolution (ADR platform). More information at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

Please note that there may be links (hyperlinks or banners) to other websites, for the management and services of which the company is not responsible. We urge you to consult the terms of use in case you are transferred to a third party website. The company bears no responsibility for any losses or damages that may arise from their use, as the connection to the above links is the sole responsibility of the user.

The company is not liable and has no obligation to compensate for any damage arising from the cancellation of an order or the delay in its execution for any reason.

For our Data Protection Policy click here.